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© 2018 Delights by Rachel. Proudly created with Wix.com

Terms & Conditions

Orders

Once your order has been placed I will review and process as soon as possible. All of my products are made fresh to order so please allow 7-10 days for making and a further 2 for posting.

Bespoke orders may take a little longer to prepare.

Payment

All products are priced individually. Please note I only accept PayPal payment for your safety and my own.

Payment will be taken once your order is placed.

Shipping

All items are packed securely in bubblewrap for protection & either boxed or placed inside a jiffy bag to help protect from any wet weather conditions if left outside.

All parcels are sent via Royal Mail using their 2nd Class Signed for delivery.

Once Royal Mail has taken receipt of your parcel we are no longer responsible for any damage or breakages or the delivery of your parcel. 

Please ensure when choosing your delivery address that there will be someone there to sign for the package - I'd hate for your parcel to end up back at the Royal Mail sorting office for days as the chocolates will spoil.

Postal costs include packaging costs.

Where is my parcel?

I will endevaour to send you a tracking number when your shipment confirmation is sent. Please us this to track your goodies via Royal Mail. If you have not received your parcel within the 48 hours please use Royal Mails track and trace service. 

Summer Months

As with all homemade chocolates there is a risk of weather damage during the warmer months. During the Summer periods I will place ice packs in all parcels that are sent out. Temperatures will also be monitored and a decision will be made as to if orders are shipped.

It is at your own risk that by ordering our chocolates during the hotter months, you are taking a risk of heat damage.  

Returns

Please contact us at delightsbyrachel@gmail.com

Storage

All of our chocolates are best kept refrigerated. 

Allergy Advice

Although I advise if my products are Gluten Free, Suitable for Vegetarians and Vegans my products are all made in an environment where all allergens are used.

All information is correct at time of publishing.